Support

Contact Us

Questions about your order, shipping, returns, or product use? Send a message and we will respond as quickly as possible.

Support email support@lumascalp.com

Shipping & returns Orders are processed in 1–2 business days. Estimated U.S. delivery is 3–7 business days after processing. Returns are accepted within 30 days of delivery for unused items in original condition.

Questions

Frequently Asked Questions

Can I use this with scalp serum or hair oil?+

Yes. The built-in infusion design is intended to help apply compatible scalp serums or hair oils while combing.

Does this regrow hair?+

This is a cosmetic scalp-care tool. It supports a healthier-looking scalp-care routine and fuller-looking hair, but it is not a medical treatment and does not guarantee hair regrowth.

Is it rechargeable?+

Yes. The device is USB rechargeable.

What hair types can use it?+

It can be used on many hair types. Use gentle pressure and avoid tugging or forcing the comb through tangles.

How do I clean it?+

Remove and rinse the brush head after use, then let it dry before storing. Do not fully submerge the electronic handle unless the product manual specifically says it is waterproof.

How often should I use it?+

Start with a few minutes per session and adjust based on comfort and your personal scalp-care routine.

How fast does it ship?+

Orders are processed in 1–2 business days. Estimated U.S. delivery is 3–7 business days after processing.

What is the return policy?+

Returns are accepted within 30 days of delivery for unused items in original condition. Report damaged or defective items within 7 days of delivery with photos of the item and packaging. Contact support@lumascalp.com for help.